Privacy Policy

1. Information We Collect

When you use Vazy Hub, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and delivery address provided during registration or checkout.
• Payment Information: Transaction references and payment method type. We do not store full card numbers.
• Usage Data: Pages visited, search queries, device type, browser, and IP address.
• Order History: Products purchased, order dates, and delivery information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending confirmation and delivery updates.
• Manage your account and provide customer support.
• Send promotional offers and newsletters (only if you have opted in).
• Improve our Platform, detect fraud, and ensure security.
• Comply with legal obligations under Kenyan law.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Delivery Partners: To fulfil and track your orders.
• Payment Processors: Such as M-Pesa and card payment gateways to process transactions securely.
• Legal Authorities: When required by law or to protect our legal rights.

All third parties are contractually required to protect your data in accordance with applicable law.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on the Platform — for example, to remember items in your cart and keep you logged in. You can control cookie settings through your browser, but disabling cookies may affect some features of the Platform.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your account and associated data by contacting us.

6. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

To exercise any of these rights, please contact us at [email protected].

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on the Platform or sending an email to your registered address. Continued use of the Platform after changes constitutes your acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, please contact our Data Protection Officer at [email protected] or visit our Contact Us page.